Support
Write to support@hernandestech.com and a person reads it. There is no ticket system and no bot.
If your question is about the app itself, like something behaving oddly, a scale that does not match, or a feature you wish existed, then the Send feedback button in the app's settings goes straight to feedback@hernandestech.com and fills in your app and system version for you. That usually saves a round of questions.
Common questions
My school uses a different grading scale.
Settings has three built-in scales. If none matches, open the score table: it lists every possible score for the current number of questions, so you can read off the letter your school would give. Custom scales are planned.
Can I give half credit?
Yes. The +½ button counts half a wrong answer. Tap it twice for a full one.
I miscounted.
Undo removes the last tap. It works repeatedly.
Does it work without internet?
Everything works offline, always. The app declares no network permission at all.
Does it show decimals?
Settings lets you choose 0 or 1 decimal place.
Is my data safe?
Nothing you type leaves your phone, because the app has no way to send it. The privacy policy spells out exactly what is stored and where.
More detail on what is stored and where is in the privacy policy.
Reporting a problem
What helps most, in order:
- What you tapped, and what you expected instead
- The number of questions and grading scale you had set
- The app and system version, which the feedback button fills in for you